SHIPPING WITHIN EUROPE
Products ordered and paid for will ship within 1 business day, unless otherwise noted in description of product.
If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, take no responsibility for customs charges. Please expect that International, non-EU orders taking up to 2 weeks to arrive after having been shipped since all orders must pass through customs and the time frame that this takes is totally out of our hands.
If you haven’t received your order, please contact us so that we can make it right and resolve any situations that come up.
Damages: If you receive a damaged item, contact us immediately at firstname.lastname@example.org. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
REFUNDS & EXCHANGES
Due to the nature of our products, we cannot accept returns.
Please note that Biso Coso is not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser.
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover IDeal and PayPal.
TERMS AND CONDITIONS
This page contains the terms and conditions for purchase from our online shop. Please read them carefully before ordering products from us. By ordering our products you have agreed to these terms and conditions.
TAXES AND CUSTOMS DUTIES
For international shipments any duties, taxes or VAT that might occur will be covered by the customer.
All products available for purchase are on stock if no other info is shown.
BISOCOCO will act responsibly for all personal information requested from you. The personal information will be used to ensure deliveries and to provide offers and information to you. The information will not be shared with any third parties. You have the right to request the information or to be deleted or corrected. By accepting BISOCOCO’S terms and conditions, you agree to the above.
To be able to place an order in our online shop you must be 18 years or older. If you are younger than 18 we will need your parents signature emailed to us.
Events outside Biso Coco’s control, which are not reasonably foreseeable, shall be considered force majeure, meaning that BISOCOCO is released from its obligations to fulfil contractual agreements. Example of such events are, but not limited to; government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.